{"id":10,"date":"2026-06-02T15:17:50","date_gmt":"2026-06-02T15:17:50","guid":{"rendered":"https:\/\/cdsplasma.com\/?page_id=10"},"modified":"2026-06-03T13:36:42","modified_gmt":"2026-06-03T13:36:42","slug":"rimborso_reso","status":"publish","type":"page","link":"https:\/\/cdsplasma.com\/en\/rimborso_reso\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<p>We want you to be satisfied with your purchase. If for any reason you wish to return a product, below you will find all the necessary information.<\/p>\n<h2>1. Right of Withdrawal<\/h2>\n<p>Pursuant to European consumer rights legislation (Directive 2011\/83\/EU), you have the right to withdraw from your purchase <strong>within 14 days<\/strong> from the date of receiving the goods, without having to provide any reason.<\/p>\n<p>The 14-day period starts from the day you, or a third party designated by you (other than the carrier), physically receives the products.<\/p>\n<h2>2. How to Request a Return<\/h2>\n<p>To exercise your right of withdrawal, send us a clear communication of your decision before the 14-day deadline:<\/p>\n<ul>\n<li><strong>Email:<\/strong> <a href=\"mailto:info@cdsplasma.com\">info@cdsplasma.com<\/a><\/li>\n<li><strong>WhatsApp \/ Telegram:<\/strong> +34 643 177 032<\/li>\n<\/ul>\n<p>In your communication, indicate: your name, order number, the products you wish to return, and the reason (optional but useful for improving our service).<\/p>\n<h2>3. Return Conditions<\/h2>\n<p>Returned products must be:<\/p>\n<ul>\n<li>In their <strong>original packaging<\/strong>, intact and complete<\/li>\n<li><strong>Unused<\/strong> and in the same condition as received<\/li>\n<li>Shipped <strong>within 14 days<\/strong> from the withdrawal communication<\/li>\n<\/ul>\n<p><strong>We cannot accept returns of:<\/strong><\/p>\n<ul>\n<li>Opened or used products (for hygiene and safety reasons)<\/li>\n<li>Products without original packaging<\/li>\n<li>Products damaged by the customer<\/li>\n<\/ul>\n<h2>4. Return Shipping Costs<\/h2>\n<p>Return shipping costs are the <strong>responsibility of the Buyer<\/strong>, unless the product is defective or does not match what was ordered.<\/p>\n<h2>5. Refund<\/h2>\n<p>Once we receive and verify the returned product, we will proceed with the refund:<\/p>\n<ul>\n<li><strong>Timeframe:<\/strong> within <strong>14 days<\/strong> from receiving the return<\/li>\n<li><strong>Method:<\/strong> same payment method used for the purchase<\/li>\n<li><strong>Amount:<\/strong> full product price (original shipping costs excluded, unless the entire order is returned)<\/li>\n<\/ul>\n<h2>6. Defective or Incorrect Products<\/h2>\n<p>If you receive a defective, damaged, or incorrect product:<\/p>\n<ul>\n<li>Contact us <strong>within 48 hours<\/strong> of receiving, attaching photos of the product and packaging<\/li>\n<li>We will arrange a <strong>free replacement<\/strong> or a <strong>full refund<\/strong> including shipping costs<\/li>\n<\/ul>\n<h2>7. Legal Guarantee<\/h2>\n<p>All products are covered by the <strong>EU legal guarantee of conformity (2 years)<\/strong>. If a product shows defects of conformity within 2 years of delivery, you have the right to request repair, replacement, price reduction, or contract termination.<\/p>\n<h2>8. Contact for Returns and Refunds<\/h2>\n<p>For any questions regarding returns and refunds:<\/p>\n<ul>\n<li><strong>Email:<\/strong> <a href=\"mailto:info@cdsplasma.com\">info@cdsplasma.com<\/a><\/li>\n<li><strong>WhatsApp:<\/strong> +34 643 177 032<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We want you to be satisfied with your purchase. If for any reason you wish to return a product, below you will find all the necessary information. 1. Right of Withdrawal Pursuant to European consumer rights legislation (Directive 2011\/83\/EU), you have the right to withdraw from your purchase within 14 days from the date of&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","_joinchat":[],"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cdsplasma.com\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cdsplasma.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cdsplasma.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cdsplasma.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cdsplasma.com\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":3,"href":"https:\/\/cdsplasma.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":253,"href":"https:\/\/cdsplasma.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/253"}],"wp:attachment":[{"href":"https:\/\/cdsplasma.com\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}